Guarantees
Our products are guaranteed for 12 months (with the exception of consumable items). Most products come with instruction manuals that give information on warranties. Some products will require you to complete and send off a warranty registration document. If you have any specific questions about guarantees please contact us before you make a purchase. These guarantees and warranties do not affect your statutory rights.

The Sale
1. Confirmation
After you have placed an order (if you choose to do so electronically) you will receive an email confirming your purchase which will include the amount paid. You will receive a second email that confirms your details and what you have purchased. We will provide any information about delivery times. If you wish to cancel an order please refer to our section above on Returns & Refunds.

2. Cancellation
You have the right to cancel the contract within 10 working days without reason. In the case of goods, the 10 days start when the goods are received. In the case of services, the 10 days start when the contract was made. When you cancel, we will action the refund within 10 days, but it may sometimes take upto 30 before a refund is shown on your credit card statement. You will have to pay the cost of returning the goods (see section above on Returns & Refunds)

3. Delivery
We usually despatch our orders the day of your order - they usually arrive 2/3 working days after your order was placed. However, some orders may take a little longer. If this is the case we will notify you. If we cannot agree on another time, we will offer you a refund.

4. Receipts
You will receive a delivery note that details the items supplied and the date. This is your receipt. You will also receive an emailed payment receipt (if you have paid for your goods online).

Mistakes, complaints, and disputes
1. Consumer Law
We will meet all of our obligations under the consumer protection laws currently in force. You can find out more about these at the web sites of the Office of Fair Trading and the Department of Trade and Industry.

2. Faulty Goods
If the goods turn out to be faulty or different from those ordered, we will offer you a full refund. Please see our section above on Returns & Refunds for timescales. This applies to faulty or incorrect goods within 10 days of delivery. Please see our section above on Guarantees for warranty information after 10 days.

3. Mistakes in bills, receipts or payments
We will correct any mistakes in bills, receipts or payments as soon as possible, and at the latest within 30 days of agreeing to do so.

4. Complaints
We will acknowledge complaints within 5 working days advise you how long it will take to resolve the complaint. We will keep you informed throughout the process.

Privacy and security
1. Data Protection Act
We meet the conditions of the Data Protection Act 1998 (DPA).
2. Privacy policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

3. Security policy
Our web site uses a secure server for collecting personal information. This ensures that your personal information and transactions remain confidential and cannot be interfered with. The content of our site cannot be interfered with and any subcontractors or third parties involved in the transaction also follow these principles and maintain a similar level of security. If you have any queries about our security please email security@kerbury.co.uk

If you have any questions about our Terms & Conditions, Privacy or Security please contact us using our contacts page.

Governing Law
These conditions shall be construed and operate in conformity with English law.

Kerbury Ltd
1 Rookwood Way
Haverhill, Suffolk
CB9 8PB

Telephone: 01440-703303
Fax: 01440-704316
Email: legal@kerbury.co.uk
Registered in England No. 1057020

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